6 Key Components for Exceptional User Experiences

Abhi Chatterjee
4 min readApr 15, 2024


Embarking on the journey of UX design demands a deep understanding of its core components. They are the bedrock upon which exceptional user experiences are built. In fact, in the realm of design-driven giants like Apple, Microsoft and Google, each of these components holds such significance that dedicated roles have been crafted for them. Among these six pillars, one stands out so prominently that it’s spurred the creation of entire departments. Let’s delve into these indispensable elements that define the landscape of exceptional UX design.

Before we dive into the intricacies of the six key components of UX design, let’s first grasp the essence of what UX design entails. At its core, UX design is the art of crafting experiences that are not just effective but also efficient, easy and enjoyable for users. It’s a holistic process that harnesses various elements to achieve these objectives. Think of UX design as a vast umbrella, under which all the components we’ll explore in this article find their place, each playing a vital role in shaping remarkable user experiences.

1. User Research

Image source — https://www.hotjar.com/ux-research/process/

User research, also known as UX research, tops the list for a reason — it’s indispensable. Its importance has surged, prompting companies to establish dedicated departments. Why? Because they’ve grasped that comprehending users leads to superior products. Before delving into solutions, user research must pave the way. This initial step involves understanding the people we call users in the UX realm. By comprehending their experiences, we decipher their needs, goals and behaviors — a process encapsulated in user research. Here’s a concise definition: User research is the systematic exploration of users’ objectives, requirements, motivations and actions. Various methods aid this understanding: user interviews, surveys, contextual inquiries and usability testing.

2. Interaction Design

Image source — https://www.justinmind.com/blog/interaction-design/

Next up is interaction design, a pivotal phase where the user’s interaction with the product is meticulously crafted. Here, designers outline the responses triggered by user actions — like clicking a button. Every interaction, from answering prompts to processing results is carefully choreographed. Crafting these interactions demands extensive research, especially through rigorous usability testing, ensuring seamless user experiences.

3. Information Architecture

Image source — https://www.toptal.com/designers/ia/guide-to-information-architecture

Third in my list is information architecture, a vital process in making sense of content and features. It involves categorizing and labeling them logically, ensuring the product’s functionality is clear to all users. Think of it as a visual map of a product’s structure, aiding navigation through its various elements. With information architecture, the power lies in organizing features and content logically. But how do we determine which features belong in primary, secondary or tertiary navigation? Enter card sorting — a research study that helps us make informed decisions about navigation hierarchy.

4. UI Design

Image source — https://amadine.com/useful-articles/what-is-ui-design

Now, onto the fourth item: user interface, often referred to as Visual design. It’s a crucial facet of UX design, honing in on the visual aspect of the product. UI designers craft the aesthetics, ensuring a captivating and intuitive user experience. They meticulously handle elements such as colors, typography, images and illustrations, shaping the product’s visual identity.

5. UX Writing

Image source — https://rominajorge.com/2021/08/19/the-importance-of-ux-writing-from-earlier-stages-of-the-product-design-process/

Next, we have UX writing, also known as microcopy — a specialized branch of copywriting that zeroes in on digital product content. UX writers sculpt the text within digital interfaces, ensuring it resonates with users and enhances their experience. They meticulously craft copy that resonates and makes sense to the audience, optimizing user comprehension and engagement.

6. Accessibility

Image source — https://www.perkins.org/digital-accessibility-is-the-future-of-the-ada/

Lastly, we have accessibility — a crucial aspect ensuring that everyone, including individuals with disabilities, can effectively use the product. As designers, empathy is our guiding principle. It’s imperative to empathize not only with our typical users but also with those who have unique needs. We must ensure that every element of our UI design prioritizes accessibility, with proper contrast and readability for all users, regardless of ability.

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Abhi Chatterjee

UX Designer at Dubai Municipality specialised in User research & Interaction Design